Our castles vary in size and specs are listed on our site. We require a minimum of 100cm (1m) from the back and sides and 150cm (1.5m) from the front. There needs to be at least 90cm clearance between access path without any obstructions such as air conditioner units and water heaters in the way. The area must be a clear flat surface.
We arrive before and after your scheduled party time. The castle will take approx. 20 mins to set up / pack up.
A $50.00 deposit via credit card or bank transfer is required when booking. The remaining balance to be paid in cash to the operator upon delivery. Hirer must have a valid licence or photo ID with name and address on it on day of hire.
A power point (240volt) should ideally be available within 25 metres of the jumping castle. This is the absolute maximum distance (25 metres) before you will require a generator (or further cords) at your own expense.
Yes, we have Public Liability Insurance of up to $10,000,000. Contact us if you require a copy of our certificate. All of our staff have a Working With Children Check.
You are required to sign a legal waiver which clearly outlines all rules for the duration of the castle hire. We also require your credit card details to cover any unexpected damages or cleaning fees.
We require a minimum of 100cm (1m) from the back and sides and 150cm (1.5m) from the front.
All equipment is manufactured, operated and maintained in accordance with the Australian Standard which is the most comprehensive standard in the world. Party Time Castles always operate within requirements of this.
All our jumping castles are cleaned and in top working condition. Customers are responsible for any damage to the castle caused by misuse or negligence and damage charges apply for the cost of repairs. Our jumping castles are professionally cleaned and disinfected weekly. Customers must check that the castle is in a clean state prior to pick up. An additional cleaning fee of $50 may apply if the jumping castle needs to be additionally cleaned after your hire. You are not bring anything into the jumping castle that may cause damage or mess. The main things are: shoes, sharp objects, streamers, silly string, children with face painting, food and drinks. All of those things will damage the castle in some way (staining or tearing the vinyl). Please be very careful as you will be charged for the cost of any repairs.
You break it, you buy it : )
No. You cannot move the castle once it has been installed. If you require it to be moved, a member of staff must move it and this may incur a cost. The contract is made void if the castle has been moved. Meaning you won’t be covered by our public liability insurance and will be liable for all fees and claims that arise.
In severe weather conditions where the operator determines the castle can not be inflated upon arrival due to safety concerns, a full refund will be given.
Our delivery area reaches throughout Western Sydney - from the lower Blue Mountains to Blacktown & Castle Hill, from St Clair to Richmond.